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Keep customers informed at every step with automated, multi-channel notifications. Reduce support calls by 60% while improving satisfaction scores.
Reach customers on their preferred channels
Instant text messages with delivery updates and tracking links
Rich HTML emails with branding and detailed information
Real-time app notifications for immediate updates
Automated calls for critical updates and confirmations
Popular messaging platform with rich media support
Branded tracking pages with real-time updates
Keep customers informed at every stage
| Delivery Stage | Timing | Channels | Customizable |
|---|---|---|---|
| Order Confirmation | Immediate | EmailSMS | |
| Driver Assignment | 30 min before | SMSPush | |
| Out for Delivery | When dispatched | SMSPushEmail | |
| Approaching | 30 min before arrival | SMSPushCall | |
| Arrived | At location | SMSPush | |
| Delivered | After completion | EmailSMSPush | |
| Failed Attempt | Immediate | SMSEmailCall | |
| Feedback Request | 1 hour after delivery | EmailSMS |
Tailor every aspect of customer communication
Pre-built templates you can customize
Hi {name}, your order #{order_id} has been confirmed and will be delivered on {date} between {time_window}.
Good news! Your delivery is on its way. Track your driver in real-time: {tracking_link}
Your order has been delivered successfully. Thank you for choosing us! Rate your experience: {feedback_link}
Better communication drives better results
Proactive updates reduce customer inquiries
Higher ratings with better communication
Better coordination with customers
Compared to industry average
Intelligent features that enhance customer communication
Automatically detect and send notifications in customer's preferred language
AI-optimized send times for maximum engagement
Respect customer communication preferences and quiet hours
Track open rates, click-through rates, and engagement metrics
SMS
+1 555-0123
Sent
2 min ago
Delivered
5 min ago
Push
App User
Opened
8 min ago
+1 555-0124
Read
12 min ago
Reduce support calls and improve satisfaction with automated notifications