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Last updated: January 1, 2024
IntelliRoute is committed to protecting your personal data and respecting your privacy rights under the General Data Protection Regulation (GDPR). This page outlines how we comply with GDPR requirements and protect the rights of individuals in the European Economic Area (EEA) and United Kingdom.
You have the right to request copies of your personal data from us.
How to Exercise:
Submit a data access request through your account settings or contact our DPO.
You have the right to request that we correct any inaccurate or incomplete data.
How to Exercise:
Update your information directly in your account or contact support for assistance.
You have the right to request deletion of your personal data under certain conditions.
How to Exercise:
Submit a deletion request through your account settings or contact our DPO.
You have the right to receive your data in a structured, machine-readable format.
How to Exercise:
Export your data using our API or request a data export through your account.
You have the right to request that we limit the processing of your personal data.
How to Exercise:
Contact our DPO with your specific restriction request and justification.
You have the right to object to our processing of your personal data.
How to Exercise:
Submit an objection request explaining your particular situation to our DPO.
To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within 30 days as required by GDPR.
| Data Category | Types | Purpose | Lawful Basis | Retention |
|---|---|---|---|---|
| Identity Data | NameUsernameTitleDate of birth | Account creation and management | Contract performance | Duration of account + 3 years |
| Contact Data | EmailPhoneAddressCompany | Communication and support | Contract performance | Duration of account + 3 years |
| Financial Data | Payment cardsBank accountsTransaction history | Payment processing and billing | Contract performance | 7 years (legal requirement) |
| Technical Data | IP addressBrowser typeDevice infoLogin data | Security and service optimization | Legitimate interests | 90 days |
| Usage Data | Routes createdFeatures usedPerformance metrics | Service improvement and analytics | Legitimate interests | 2 years |
| Location Data | GPS coordinatesDelivery addressesRoute history | Route optimization and tracking | Contract performance | Duration of service + 1 year |
When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place:
We use EU-approved SCCs for transfers to countries without adequacy decisions
Transfers to countries with EU adequacy decisions (e.g., UK, Switzerland, Canada)
All sub-processors sign comprehensive DPAs with GDPR-compliant terms
In the unlikely event of a personal data breach, we have comprehensive procedures in place:
Immediate investigation and risk assessment upon detection
Notify supervisory authorities within 72 hours when required
Notify affected users without undue delay if high risk to rights
Document all breaches and implement measures to prevent recurrence
Our Data Protection Officer oversees GDPR compliance and is available to assist with any privacy-related questions or requests.
Contact Information:
Email: [email protected]
Phone: +44 20 1234 5678
Address: IntelliRoute DPO, 123 Market Street, San Francisco, CA 94105
You have the right to lodge a complaint with your local supervisory authority if you believe we have not handled your personal data properly. For UK residents, this is the Information Commissioner's Office (ICO). For EU residents, please contact your national data protection authority.
This GDPR compliance page is regularly reviewed and updated to ensure it reflects our current practices and any changes in regulations. Last review: January 1, 2024