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Last updated: January 1, 2024
At IntelliRoute, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our route optimization platform and related services. By using IntelliRoute, you agree to the collection and use of information in accordance with this policy.
When you create an account, we collect your name, email address, company name, phone number, and billing information. This information is essential for providing our services and maintaining your account.
We automatically collect information about how you interact with our platform, including pages visited, features used, route data, and performance metrics. This helps us improve our services and provide better support.
We collect device-specific information such as hardware model, operating system version, unique device identifiers, and mobile network information to ensure compatibility and security.
With your permission, we collect precise location data from driver mobile devices to provide real-time tracking, route optimization, and proof of delivery features.
We use your information to provide, maintain, and improve our route optimization services, process transactions, and send service-related communications.
We use data to personalize your experience, including customizing route recommendations, optimizing algorithms for your specific needs, and providing relevant features.
We analyze usage patterns to improve our platform, develop new features, and enhance user experience. All analytics data is aggregated and anonymized.
We use information to detect and prevent fraud, enforce our terms of service, comply with legal obligations, and protect the rights and safety of our users.
We share information with trusted third-party service providers who assist us in operating our platform, such as cloud hosting providers, payment processors, and analytics services.
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect rights, property, or safety.
We will share your personal information with third parties only when we have your explicit consent to do so.
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. We use industry-standard security protocols to protect your information.
We implement strict access controls, including multi-factor authentication, role-based permissions, and regular security audits to prevent unauthorized access.
Our infrastructure is hosted on secure cloud platforms with SOC 2 Type II certification, ensuring the highest standards of security and availability.
We have comprehensive incident response procedures in place and will notify affected users within 72 hours of discovering any data breach.
You have the right to access your personal data and request a copy in a portable format. You can export your data at any time from your account settings.
You can update or correct your information through your account settings. You may also request deletion of your account and associated data.
You can opt out of marketing communications at any time. You may also disable certain data collection features, though this may limit functionality.
We retain your data for as long as your account is active or as needed to provide services. After account deletion, we may retain certain data for legal compliance.
We use cookies and similar tracking technologies to enhance your experience. For more information about how we use cookies, please see our Cookie Policy.
IntelliRoute is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Your information may be transferred to and maintained on servers located outside of your country. We ensure that all international data transfers comply with applicable laws and that your data receives the same level of protection regardless of location.
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact our Data Protection Officer.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.