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Last updated: January 1, 2024
These Terms of Service ("Terms") govern your use of the IntelliRoute platform, website, mobile applications, and related services (collectively, the "Service") operated by IntelliRoute, Inc. ("IntelliRoute", "we", "us", or "our"). Please read these Terms carefully before using our Service.
By accessing and using IntelliRoute ("Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this Service.
These Terms of Service apply to all users of the Service, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
IntelliRoute reserves the right to update and change the Terms of Service by posting updates and changes to the IntelliRoute website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.
You must be 18 years or older and capable of entering into legally binding contracts to use this Service. You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
You are responsible for maintaining the security of your account and password. IntelliRoute cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. You are responsible for all content posted and activity that occurs under your account.
Any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your account at our sole discretion and you may be referred to appropriate law enforcement agencies.
You own all content and information you post on IntelliRoute. You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any data you post on or in connection with IntelliRoute.
You may not use the Service to: violate any laws, regulations, or third-party rights; transmit malware, spam, or offensive content; attempt to gain unauthorized access to any systems; interfere with or disrupt the Service or servers; or collect user data without permission.
You agree to comply with all API usage limits and guidelines. Excessive API calls or attempts to circumvent usage limits may result in temporary or permanent suspension of access.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of route optimization features complies with applicable laws regarding driver hours, vehicle regulations, and local transportation requirements.
Valid credit card information is required for paying accounts. The Service is billed in advance on a monthly or annual basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.
IntelliRoute reserves the right to modify pricing at any time. For existing customers, price changes will take effect at the next billing cycle with at least 30 days notice. IntelliRoute is not liable to you or any third party for any price change, suspension, or discontinuance of Service.
If payment fails or if you do not update payment information promptly, we reserve the right to suspend or terminate your account and access to the Service.
You are responsible for all applicable taxes, and we will charge tax when required to do so. If you are tax-exempt, you must provide us with a valid tax exemption certificate.
IntelliRoute uses commercially reasonable efforts to make the Service available 99.9% of the time, excluding planned maintenance. However, we do not guarantee uninterrupted or error-free operation of the Service.
Support is provided based on your subscription tier. Enterprise customers receive 24/7 priority support, while standard plans include business hours support. Response times vary based on issue severity and plan type.
IntelliRoute reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. We shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.
The Service and its original content, features, and functionality are and will remain the exclusive property of IntelliRoute and its licensors. The Service is protected by copyright, trademark, and other laws. Our trademarks and trade dress may not be used without our prior written consent.
You retain ownership of content you submit to the Service. By submitting content, you grant IntelliRoute a worldwide, non-exclusive, royalty-free license to use, reproduce, and distribute your content in connection with providing the Service.
Any feedback, comments, or suggestions you may provide regarding IntelliRoute is entirely voluntary and we will be free to use such feedback without any obligation to you.
Your use of our Service is also governed by our Privacy Policy. By using the Service, you consent to the collection and use of information as detailed in our Privacy Policy.
We implement appropriate technical and organizational measures to protect your data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
You have the right to export your data from the Service at any time through our API or data export features. We provide data in commonly used formats to ensure portability.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
IN NO EVENT SHALL INTELLIROUTE, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
You agree to defend, indemnify, and hold harmless IntelliRoute and its licensees and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees).
You may terminate your account at any time through your account settings or by contacting support. Termination will take effect at the end of your current billing period.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Any dispute arising from these Terms shall be resolved through binding arbitration in accordance with the American Arbitration Association's rules. The arbitration shall be conducted in San Francisco, California.
You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.
If you have any questions about these Terms of Service, please contact our legal team.
We reserve the right to modify these Terms at any time. If we make changes, we will notify you by revising the date at the top of the Terms and, in some cases, we may provide you with additional notice.